Customer Testimonials
Kaleb was great! Responsive but not pushy. When he was out and I came back to purchase a Honda CRV, his co-workers did a great job backing him up. Would definitely buy here again!
I needed a map update and was not able to do it myself due to limited resources. Byers was extremely courteous and efficient. They gave me a loaner car to use and also discovered that the map was already up to date but the CCU ( cabin control unit) needed updating. That took around 4 hours. I returned the loaner and picked up my Forrester. There was no charge b/c it was covered under warranty. The service was friendly and efficient. I would recommend this dealership .
Took care of the recall quickly and had the car back same day. Everyone was helpful and nice.
Excellent customer service from Dawson and Jimmy. Love my new car!
Love It! Service is unmatched. Technical knowledge up to date.
Worked with me regarding trading in or doing a buy out so I could make a good financial decisions. My hats off to Bob M., Jimmy and Ross
Had great carshopping experience. Alex was so helpful and patient explaining all the features of the 2026 Crosstrek.
Huge Kudos to Danny Corsey at Byers Subaru Service. He did an excellent job in helping us locate and discern the problem, and going the extra mile to keep at it. Great example of super customer service.
Had a very smooth, hassle free experience purchasing a car. All staff were helpful and friendly. Renae was our salesperson, she's wonderful!
The team at Byers Subaru was exceptionally communicative throughout the car buying process. They patiently and thoroughly answered all of my questions to help me find the perfect fit. Thanks Thomas for your assistance!
Excellent service department! Technicians did a great job and customer service kept me informed on all activities. I’ll be back!
Very happy with my experience at Dublin Subaru, thanks to Capell and team for helping me get the ascent I was looking for..great job..
Fast and friendly
Nicest, most informative and helpful sales team I encountered in the whole 3 weeks that I was looking for a new car! I worked with Dawson. He listened to my needs and got me into a vehicle without being pushy like other dealerships that I had experienced. The finance manager was also great! He was able to get me a great warranty for a low price! If you're looking for a new reliable vehicle go see Dawson at Byers Auto on Sawmill! I 100% recommend!
In and out in no time.
I had my 60k service done as well as the hood looked at, plus my transmission drained and refilled. They needed my ascent for a whole day but set me up with a courtesy vehicle for the time they had it. They did a great job on the service. The ascent runs way better. I had some trouble with my tap to pay. I never used it before. The lady at the window was the absolute best with dealing with me for so long because of my fault. But Sean pulled through and helped me out with showing me how ... Read More Google - Jul 2, 2026
Appointment was on time and completed quickly.
After an hour received a courtesy car. Everyone was friendly and helpful.
Byers subaru did an amazing job at working a deal out to truly benefit me and my family. This was my first subaru and im hooked and always plan to return to Byers dublin for my subaru needs. Thanks and shout out to Nich at the used car side.
Bob Miller was fantastic. We bought an Ascent, but test drove a Forrester and an Outback as well. He was extremely personable and thorough. We are pleased that we came to your dealership.
Kaleb was amazing! He was funny, engaging, and (my favorite) didn’t pressure into a sale. Great customer service and awesome options. The entire process was smooth and as painless as buying a car can be.
Byers Dublin Subaru is the best place to go if youre shopping for a new or used car! Their service center is top-notch and their sales team are incredibly kind. Luke was my salesman, he was awesome and good to work with. These guys have taken great care of me through two vehicle purchases and all of my maintenance over the years (both WRXs shown in the photo) and I look forward to doing buisness with Byers Dublin Subaru in the Future to come.
Maria was awesome. She was able to include some of the parts in the cost of the inspections and got me a military discount. She even had my car washed and delivered my vehicle to my home because I was working. EXCELLENT service!
Everyone was friendly, informative, gracious, not hard sell, seemingly concerned that I will understand how to operate the car, and have followed up on those concerns
Very efficient , nice waiting room Customer service was excellent
The people there are great and they helped us get the car we wanted even though we had challenging credit. Lance was wonderful to work with and I highly recommend!
To Aidan, our Subaru Guest Specialist:
I wanted to reach out and say thank you — genuinely. Buying a car can be a stressful experience, but you made it anything but that.
From the very first conversation, you were patient, straightforward, and respectful — never pushy, never condescending. The trade-in offer on Rachel's 2013 Forester was fair, the price on her new 2025 Forester was fair, and the entire process was refreshingly transparent. Walking out with the keys in under an hour on June 19th was something neither of us expected.
Rachel never once felt taken advantage of, and that means everything. She'... Read More Google - Jun 20, 2026
Aidan did a great job. He sent me a short video clip right away, showing me and telling me about the car I had expressed interested in online. I came in and took it for a test drive. They worked with me and did some touch ups on the car. One tire needed replaced but they couldn’t get it quickly, so they replaced all 4 tires with new ones. Thank you Aidan and team for a great experience and a great car. 😊
My husband and I took my car to get a diagnostic test . We were very impressed and satisfied with the service. A big thank you to Brittney . She explained everything and kept us updated throughout the entire process. She even sent a video that showed us exactly what the problem was. Very impressed with their service, professionalism and customer service. They even washed my car. A+++
Kaleb and Will both went out of their way to make my experience efficient and thorough. Their service was outstanding from start to finish. I highly recommend them both!
Excellent car buying experience. Will do business with again in the future.
I selected a 1-star rating because it is the lowest rating available.
I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine.
Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back.
After returning to the dealership and waiting approximately 20 minutes, I was told that everything ... Read More DealerRater - Jun 15, 2026
Easy scheduling, pleasant and professional service specialist, clear communication. Highly recommend.
We were in for routine maintenance at Byers Subaru Dublin. Working with Maria Laney, Subaru Service Guest Specialist is a pleasure. She very sharp, friendly and customer focused. The technicians, office staff and other staff work well together. The waiting area is quite nice too.
I purchassed a used vehicle from Byers and the experience was great. Austin was our salesman and he was 11/10 awesome! He went above and beyond to work with us and make us comfortable with the purchass. I want to highlight how respectful he was as well! He was honest and straight forward and to the point and that was right up my alley. He deserves a raise if I do say so myself. Only reason im leaving 4 stars is because when we sat down with the finance guy and he started running through the warranties. I told him we werent ... Read More Google - Jun 13, 2026
I have a 2019 Outback that I bought at Byers brand new. The car has 120k miles on it and has seen some things. It’s name is Ron Swanson. Ron’s radio had an issue and I needed it fixed. Byers fixed it right up AND. It was under an extended Subaru warranty so it didn’t cost a dime. The service contact kept me informed every step of the way, was always helpful and answered every question I had. They gave me a loaner for a week at no charge - but REALLY wanted Ron back! - and really ... Read More Google - Jun 12, 2026
Byers always provides excellent care and service. They provide video documentation for repairs which is super helpful for understanding what's going on. Everyone in the Service department is fantastic!
We had a great experience! Sarah was professional and prepared. Thanks !
Quick and easy
It was very well received. The agent , Sam went out of his way to wait for me to get to the Byers right before it closed and he stayed a little past closing to finish the deal for a car I love so far.
I’ve had my current Outback since 2019. The service department here is top notch and I’ve never had a bad experience. Always friendly and if there is any issue (recently had work done covered under an extended warranty that the software system didn’t show as ‘warranty work’) it is quickly resolved. Maria oversaw this recent repair and kept me informed every step of the way.
Sam was so kind and very helpful when test driving and buying my Outback! I felt that he cared more about my overall experience than trying to sell me a car which I very much appreciated. I have been and will continue to recommend Byers Subaru to anyone that will listen.
Thank you Byers Subaru...Grayson was a great and knowledgeable salesman..really good experience at the dealer...buying process was smooth and easy!
I came into Byers Subaru to have a warranty issue resolved with my car purchased from Carvana. They made working with the warranty company so much more pleasant, and they went above and beyond to make sure my car was in good working order. The main issue was bluetooth/radio, and they even helped me find the proper cord to make sure the issue was completely resolved before I had to move out of town. I can't thank Sean and the team at Byers Subaru enough.
I purchased a used, low mileage Cross Trek for my son. He hit a curb a blew out a tire. I out in the spare and brought the damaged tire in, so my son could drive to school the next morning. They refused to change the tire without bringing in the vehicle, so I went next door to a tire store and had a new tire installed. After putting the new tire on, his car started making a noise when reaching 50 MPH that sounded like a bad wheel bearing, which made sense considering he hit a curb hard enough to ... Read More DealerRater - Feb 14, 2026
All well at dealership. After, my Eyesight function stopped working. Don't know if a setting was tripped. Haven't had a chance to call.
Part pricing was off initial quote, installation was incomplete, but fixed on return . Service personnel were friendly - just could have had some room for improvement.
All around great experience. I would recommend Subaru Dublin to anyone. Thank you to Jose, for doing a great job!
My service advisor has made good recommendations regarding my 'Mario Cart.' Was very happy with explanation of service and road hazard coverage on tires purchased a couple of services ago.
Very happy with the services. Thanks all staff persons. You’re the best . Keep smiling please
Great experience. Would use again. Here are 10 additional words given to you as requested
Superb service in every way: timely, professional, courteous, and in this particular case, most generous and unexpected, though certainly welcome!
Excellent service experience. First time guest with older Outback and a/f oil temp light. Mike and his crew went above and beyond to held me out. I'm from out of town but if I lived nearby I would definitely make this my home dealer. Thanks and keep up the great work!
Two "complaints" are (1) my $10 discount coupon arrived in the mail the day of my service AFTER my service. I mentioned that I normally had one of those but was charged full price. (2) When I got in my car after the service, the seat had been moved forward enough that getting in my car was uncomfortable. It wasn't moved so much that I noticed but I sure felt it.
Staff was excellent Service was great and so was the staff Great xxxx job team
Tire replacement went very well after a weather delay on the first appointment. Rescheduling toook place without a hitch and new tires are great to have, especially in winter weather driving.
Customer service oriented. Fast and efficient. Very good communications. Seem to care about your vehicle. Well maintained and comfortable area to stay in while car is serviced.
Clear communication, flexible, and responsive Maria was able to prompt in her communication, it was clear, and she was very helpful.
Our 2017 Outback had serious recurrent appearance of all warning lights on; the phenomenon went on and off at random. Maria was wonderfully efficient in solving the problem. We are now back to normal.
Easy transaction. Great communication. Best transaction I've had buying a car Would buy here again
Very good Courteous professional and very helpful communication was very good timing was very good too
Gave us a great deal. Found the car we wanted. Things went smoothly Like what
Friendly and professional staff. Easy and fast service. Overall, great experience as a new customer. Maybe add communication of ongoing the process, like a text or web, that customers can see what’s happening and it notifies the process until the car is ready.
From the time I made my first visit, I felt listened to and taken care of. Maddie answered all my questions patiently and was extremely well-versed in the Forester I was interested in.
As during all my previous visits professional and timely. I will continue to service my car the dealership.
He did an excellent job and worked with me and my extended warranty and helped me out greatly.
Cheerful, professional appreciative service. Extensive 30,000 mile service in very efficient time. Thanks Byers Dublin Subaru!
Grade A+. Zach in sales was excellent. Ross Koehler has n finance was also very good. Tavaris Carter was also helpful though I'll need his help more after I take delivery. All good.
Great I'm a return customer. Thank you See ya next time O Thank you Thank you
Great communication and service. I really like the text communication and ease of approving services.
Bob Miller was a great sales rep to work with, and I never felt pushed to make my decision.
Staff made sure I was safe and comfortable. On a walker. Helped me with doors and walker. Dedicated employees to superb service and providing information. Always look forward to my visit.
Very professional and doing the job in a timely manner. Always nice to have a place to relax with snacks and drinks while waiting!!!
I experienced concierge service first time and it was outstanding My Subie was picked up at work, good messaging and calls received and delivered back. Helpful, smiling employees
Friendly. Willing to work with the customers. Clean. Just a great place Give great deals
Prompt Courtious Quality Service and they're looking after your best interests. That is enough Today
Renae was so extremely nice and made the leasing process seamless. The whole time we were there every interaction was great and we felt very cared for.
Professional,, prompt, effective service while offering rental car, great refreshments, WiFi, private cubby to work while waiting
Very nice customer service and very efficient. Answered my questions. I would recommend their service.
Maria provided a loaner car for us while our care was in for warranty service and took care of unexpected issue with our car, expeditiously.
The service manager was very nice, explained my options and helped me put together a service plan that worked for me. The parts that I needed were in back order but they set me up with a courtesy car for three weeks because although mine was drivable, they were concerned it would fail on me at some point. The whole process was very easy.
Very good, was happy with the service Although I sat and waited for three hours but I was offered a rental if I needed one.
Repeat customer with Bob Miller (purchased prior 2013 Legacy from him). Positive experience, have been pleased with the Sales/Service staffs at Byers Subaru for over 10+ years.
Went in for express service. You guys were slammed. Leila did a great job of keeping updated