Customer Testimonials
I selected a 1-star rating because it is the lowest rating available.
I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine.
Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back.
After returning to the dealership and waiting approximately 20 minutes, I was told that everything ... Read More DealerRater - Jun 15, 2026
I came into Byers Subaru to have a warranty issue resolved with my car purchased from Carvana. They made working with the warranty company so much more pleasant, and they went above and beyond to make sure my car was in good working order. The main issue was bluetooth/radio, and they even helped me find the proper cord to make sure the issue was completely resolved before I had to move out of town. I can't thank Sean and the team at Byers Subaru enough.
I purchased a used, low mileage Cross Trek for my son. He hit a curb a blew out a tire. I out in the spare and brought the damaged tire in, so my son could drive to school the next morning. They refused to change the tire without bringing in the vehicle, so I went next door to a tire store and had a new tire installed. After putting the new tire on, his car started making a noise when reaching 50 MPH that sounded like a bad wheel bearing, which made sense considering he hit a curb hard enough to ... Read More DealerRater - Feb 14, 2026
All well at dealership. After, my Eyesight function stopped working. Don't know if a setting was tripped. Haven't had a chance to call.
Part pricing was off initial quote, installation was incomplete, but fixed on return . Service personnel were friendly - just could have had some room for improvement.
All around great experience. I would recommend Subaru Dublin to anyone. Thank you to Jose, for doing a great job!
My service advisor has made good recommendations regarding my 'Mario Cart.' Was very happy with explanation of service and road hazard coverage on tires purchased a couple of services ago.
Very happy with the services. Thanks all staff persons. You’re the best . Keep smiling please
Great experience. Would use again. Here are 10 additional words given to you as requested
Superb service in every way: timely, professional, courteous, and in this particular case, most generous and unexpected, though certainly welcome!
Excellent service experience. First time guest with older Outback and a/f oil temp light. Mike and his crew went above and beyond to held me out. I'm from out of town but if I lived nearby I would definitely make this my home dealer. Thanks and keep up the great work!
Two "complaints" are (1) my $10 discount coupon arrived in the mail the day of my service AFTER my service. I mentioned that I normally had one of those but was charged full price. (2) When I got in my car after the service, the seat had been moved forward enough that getting in my car was uncomfortable. It wasn't moved so much that I noticed but I sure felt it.
Staff was excellent Service was great and so was the staff Great xxxx job team
Tire replacement went very well after a weather delay on the first appointment. Rescheduling toook place without a hitch and new tires are great to have, especially in winter weather driving.
Customer service oriented. Fast and efficient. Very good communications. Seem to care about your vehicle. Well maintained and comfortable area to stay in while car is serviced.
Clear communication, flexible, and responsive Maria was able to prompt in her communication, it was clear, and she was very helpful.
Our 2017 Outback had serious recurrent appearance of all warning lights on; the phenomenon went on and off at random. Maria was wonderfully efficient in solving the problem. We are now back to normal.
Easy transaction. Great communication. Best transaction I've had buying a car Would buy here again
Very good Courteous professional and very helpful communication was very good timing was very good too
Gave us a great deal. Found the car we wanted. Things went smoothly Like what
Friendly and professional staff. Easy and fast service. Overall, great experience as a new customer. Maybe add communication of ongoing the process, like a text or web, that customers can see what’s happening and it notifies the process until the car is ready.
From the time I made my first visit, I felt listened to and taken care of. Maddie answered all my questions patiently and was extremely well-versed in the Forester I was interested in.
As during all my previous visits professional and timely. I will continue to service my car the dealership.
He did an excellent job and worked with me and my extended warranty and helped me out greatly.
Cheerful, professional appreciative service. Extensive 30,000 mile service in very efficient time. Thanks Byers Dublin Subaru!
Grade A+. Zach in sales was excellent. Ross Koehler has n finance was also very good. Tavaris Carter was also helpful though I'll need his help more after I take delivery. All good.
Great I'm a return customer. Thank you See ya next time O Thank you Thank you
Great communication and service. I really like the text communication and ease of approving services.
Bob Miller was a great sales rep to work with, and I never felt pushed to make my decision.
Staff made sure I was safe and comfortable. On a walker. Helped me with doors and walker. Dedicated employees to superb service and providing information. Always look forward to my visit.
Very professional and doing the job in a timely manner. Always nice to have a place to relax with snacks and drinks while waiting!!!
I experienced concierge service first time and it was outstanding My Subie was picked up at work, good messaging and calls received and delivered back. Helpful, smiling employees
Friendly. Willing to work with the customers. Clean. Just a great place Give great deals
Prompt Courtious Quality Service and they're looking after your best interests. That is enough Today
Renae was so extremely nice and made the leasing process seamless. The whole time we were there every interaction was great and we felt very cared for.
Professional,, prompt, effective service while offering rental car, great refreshments, WiFi, private cubby to work while waiting
Very nice customer service and very efficient. Answered my questions. I would recommend their service.
Maria provided a loaner car for us while our care was in for warranty service and took care of unexpected issue with our car, expeditiously.
The service manager was very nice, explained my options and helped me put together a service plan that worked for me. The parts that I needed were in back order but they set me up with a courtesy car for three weeks because although mine was drivable, they were concerned it would fail on me at some point. The whole process was very easy.
Very good, was happy with the service Although I sat and waited for three hours but I was offered a rental if I needed one.
Repeat customer with Bob Miller (purchased prior 2013 Legacy from him). Positive experience, have been pleased with the Sales/Service staffs at Byers Subaru for over 10+ years.
Went in for express service. You guys were slammed. Leila did a great job of keeping updated
Timely and complete. That's it. Service done in 45 minutes as promised. Courteous staff member.
Leila was very welcoming and has excellent customer service. I arrived a little be after 9am and was out a little after 9am.
Positive educational, low pressure and everyone was easy to work with Pleasant experience and a good deal on the Outback
Quick service and friendly staff Waiting area is clean and neat. There was no wait for my oil change
I had a great first experience with Byers Subaru, thanks particularly due to my car salesman , Alex
Leila was personal, patient and explained everything that was going to be done to my vehicle. After my service was complete she escorted me to me vehicle and made sure I was satisfied with the work.
Always a pleasure seeing the best price on use cars all over. Keep the good work 3rd car bought this pass 2 month if that's tells u something.
Very professional, trustworthy, knowledgeable, very responsive Sam was so knowledgeable about his vehicles. I did not have that experience at other dealerships. He was by far above the rest.
Excellent service, not pushy at all, knowledge, accomidating They treated us very well, even when we had all of our kids with us
Came in earlier for an appt for routine service. They got me in early and out in 1h 15 min.
Competent. Explained clearly. Prompt response Understood my frustration with situation. Arranged appropriate transportation. Pleasant personality
The personnel were nice and helpful. The showroom was inviting and clean. The reception area with snacks was also clean and receptive. The salesperson was receptive to what I was looking for.?
Fast and friendly My experience with Byers was fantastic. I needed an oil change before leaving for vacation. The Express Service had my car ready in less than an hour. As always, everyone I interacted with was friendly and enjoyable to work with.
Have a great section of vehicles. The employee's are respectful and listen great. The place is very clean and nice
Always grateful and certainly impressed with the quality of service I receive from the Dublin Byers Subaru team.
Zach didn't mess around. He told me what he could do and didn't pressure me. Excellent salesman!
The car buying experience was smooth, pleasant, and efficient. All my questions were answered and I was able to get the vehicle I wanted (color, features, options) in a timely manner. Very satisfied.
Used their Express Service without an Appointment - was "In & Out"in just over an hour inclusive Oil Change, Tire Rotation & Battery Service. Waiting Room is spacious with snacks & TV options. Service Staff was Efficient & Competent.
I ordered a remote starter online, but had trouble getting it to go through I called the install group to see if the order went through, but it didn’t. They were able to find my order and took my card information over. They got my remote starter delivered and called to set up an appointment for install. They the starter installed and walked me through how it worked and got me on my way. A great group to work with.
It was great! Very fast and priced fairly. Thank you! It was great! Very fast and priced fairly. Thank you! Employees were friendly and helpful as well
Express service is great. Service people are very nice and helpful. Not needing appointments saves a lot of time, since I do the service at my convenience
The service was excellent and the associate who handled my visit was polite and efficient.
Always professional. Work is excellent. Courteous and respectful. Timely service. Subaru is responsible and respectful.
Everything was amazing until I got pulled over by police because my plates weren't transferred to new car as promised. And Will nor anyone gets back to me.
Towed my car in, first experience having to do that and they took great care of me explaining and helping me understand the process. I then called later because I had forgotten about my warranty and again my first time dealing with that side of things too, Brittany explained the process and helped me get the information she needed to take care of it and saved me money. Couldn't ask for much more out of you guys as a whole!
Mr. Sneed thanked me for the purchase of my 2026 forester. He gave me a gas card as a thank you. Appreciated the introduction/thank you. Very personal/professional
I drove in unscheduled for a tire repair and was seen immediately. Tire needed replacement. I was given special treatment!! Very much appreciated.
Trisha has great customer service. She always goes the extra mile to help me. I am very satisfied with the service at Byers.
Good Fast service loaner car available easy access and no need to make appointment for regular services
I really appreciated the warm drop off and pick up area on a very cold day. I received prompt, pleasant attention, and all my questions were answered. They fixed a recall issue in addition to my battery problem, and fixed everything within the promised time frame. I don't remember the names
Very professional and knowledgeable about the car we are going to purchase. Chad made it one of the easiest car purchases I’ve ever made
Our entire purchase experience was outstanding. Greg listened on our requested features for our Subaru. He found exactly what we wanted. He was extremely helpful, knowledgeable and efficient with our Outback
Easy appointment scheduling, quick service, office staff even helped us select most economical coupon. Even the coffee was great!
Wonderful Great service Very prompt and courteous Done Very considerate and timely Great waiting room
Service was quick. Customer service was just okay. I was disappointed that the service tech did not put my settings back the way they were.
Excellent service and great staff. My first time using Byers Subaru and I was impressed with both the service and the staff. Very quick and professional.
Was one of the most pleasant buying experiences that I’ve ever had. Chad & Mattie were excellent
It was easier than I thought it would be. Maddie was very helpful! I am a repeat Byers customer.
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Thorough. Great customer service. I love that I can just drive in without having an appointment for semi-annual maintenance service.
Cordial and accommodating People were cordial and accommodating. Facility was clean and comfortable. Service technicians went out of their way to explain certain functions on vehicle that were confusing
It was basic maintenance, oil change and tire rotation. They were prompt and on schedule.
Working with the dealership was painless and seamless got a fair offer for a car and for the new car we purchased
Good experience I knocked off some pints because they did not wash my car. I had the rear differential fluid changed when I got new tires at a competitor. I called then and asked if they could do front only. They said yes. When I asked when I came in they said they would not do front only. The rules changed. If they would have told me that so they cost me more money. ??
Great service. Comfortable waiting area. The service team did a great job Loved the snacks
Came in for routine service. Didn't require an appointment. Work was done pretty quickly, waiting room was quite comfortable.
Things don't always go as planned, but Brandon, just like all his colleagues, have always made it right and easy to the customer. Thank you!
The dealership and the folks that I dealt with were fine. It is the car manufacturer I have problems with.
Super friendly and helpful Really went out of his way to help me with my orations and provide a very friendly experience
They were great, nice people, nice vehicle. The atmosphere was ideal. We enjoyed presence very much
Byers provided me with the vehicle I wanted and their service was exceptional. I appreciate the no-hassle sales approach
I've always had a great experience with everyone I have encountered. The only drawback is the distance from my home
This dealership was amazing. They were fast, quick, nice, and amazing service! Would recommend service center to anyone with a Subaru!
They put too much oil in during the 60k check. They fixed it with no problem
Very accomodating . They worked with me on financing and showed me multiple vehicles and made sure that I got the one that I wanted. I would highly recommend. They also showed me the features of the car and listened to what I wanted in my new vehicle!
This was the first service appointment for my new car and I was amazed at how quickly the check up was completed. Everyone was very friendly and there was a nice waiting area.
Very pleased with service. Always pretty quick. They explain what's being done. Thank you service people.
First time in a Subaru. Sam did a fantastic job representing Subaru and answering all of my questions. Drove away in my fi at new car.