Customer Testimonials

Great experiences with service staff. Came in with an urgent (check engine) status and they were quick and accommodating. I had questions so they pulled the tech in to make sure that I was comfortable with my knowledge around the repair. They were thorough and super helpful. Thanks to the service team, staff and the technicians!

I called before going in for an oil change and expected a 1-2 hour wait using Express lane but got checked in and out very quickly. Logan greeted me upon arrival and was exceptional in explaining details of service, etc. Terrific team!

I took my car in because I was hearing noises under the underbody of my car, and it felt like it was Pulling. I travel a lot so this was the closest dealership. I took my car in for a full diagnostic and all they did and said I needed was a wheel bearing replacement. I even asked them to replace my brakes and tires. They said I didn’t need any of that. Less then 24 hours later. I’m hearing noise. I contacted Subaru USA for an advocate and 10 days later the outcome iswas told by Subaru USA, even ... Read More

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Google - Oct 12, 2026

I took my car in because I was hearing noises under the underbody of my car, and it felt like it was Pulling. I travel a lot so this was the closest dealership. I took my car in for a full diagnostic and all they did and said I needed was a wheel bearing replacement. I even asked them to replace my brakes and tires. They said I didn’t need any of that. Less then 24 hours later. I’m hearing noise. I contacted Subaru USA for an advocate and 10 days later the outcome iswas told by Subaru USA, even though I don’t live in the area, I should get in contact with them and probably take my car back to them because I’ve already paid for my car to be fixed however, if I cannot make it almost 4 hours away I’m gonna have to pay another diagnosis fee. For something that should have been repaired barely 2 weeks ago, and the only reason it has went on longer than a week is because Subaru USA themselves are crappy. I had to prove ownership of my vehicle and all just to be told contact the dealer you got it fixed at who’s not answering the phone. So moral of story is I took my car in to be fixed and they didn’t do their part $1333 was estimate they took off diag fee still cost over $1000

Very friendly way to discuss features of the Outback

Dylan went above and beyond. Friendly and great service.

Not only did I experience fast and friendly service, I couldn't help but notice how nicely equipped the waiting area was. It was set up for comfort and was well stocked with beverages and snacks. A definite plus.

Very professional and courteous. Car washes are great!

I had a fantastic experience at Byers Subaru Dublin. The folks there were so friendly and down to earth, and made the whole car buying process feel simple. All of my questions were answered and everything was transparent from start to finish. I drove away feeling great about my decision and absolutely love my new car! I highly recommend Kaleb, Joe, and Greg for all your car buying needs!

Excellent service

Great buying experience. Dawson did a good job going over the vehicle, the features and the process. The finance took a lot less time than I’ve ever had during a car buying process.

The salesperson was wonderful the vehicle is fantastic the financial process at the end of everything was less than satisfactory

Wow awesome service. Everyone so professional and kind. Thank you.

I had a great experience with Alec, could not recommend him enough!! It was a great environment and I did not feel pressured into any decisions. Would recommend them to everyone!

Brittany went above and beyond for me ... doing the heavy lifting with my insurance company to convince them that a fuel filler sensor problem was indeed caused by a collision. Good communication all the way!

Luke was awesome! I am very happy with my purchase and I will absolutely be back for another one!

I will always return to Byers Subaru Dublin! Thanks for your prompt service. Frances Alig

The staff listened to my concerns, explained how they will check those concerns and advised me throughout the process. They didn't perform any services that they have suggested until I approved those services. Staff is polite and informative and efficient. They make every part of the services easy.

I had such a great experience working with Austin Bare at Byers Subaru. I first reached out to him in late spring, knowing I wanted a new car but also knowing I wanted to wait for the right car and the right time. Austin was incredibly patient throughout the entire process. He stayed in touch, but never in a way that felt pushy or bothersome, which I really appreciated. Whenever I had a question or wanted to check in, Austin was always helpful, knowledgeable, and easy to talk to. He respected my time and allowed me to make the decision ... Read More

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Google - Oct 6, 2026

I had such a great experience working with Austin Bare at Byers Subaru. I first reached out to him in late spring, knowing I wanted a new car but also knowing I wanted to wait for the right car and the right time. Austin was incredibly patient throughout the entire process. He stayed in touch, but never in a way that felt pushy or bothersome, which I really appreciated. Whenever I had a question or wanted to check in, Austin was always helpful, knowledgeable, and easy to talk to. He respected my time and allowed me to make the decision at my own pace. When the right car finally came along, I was so happy to be able to purchase it from him. I couldn’t have asked for a better experience and would absolutely recommend Austin!

Great visit.

Very happy with our purchase, very easy and smooth process!!

Byers Dublin Subaru is a nice dealership. I felt that the staff were knowledgeable, friendly, polite, and engaging. I bought a used BRZ and the entire process from walking in (with no appointment) to getting financing and driving away was under 2 hours, which may be a record in my car buying experience! Props to Nicholas in sales, Jimmy and Will in finance, and a cameo by Nicholas's twin. They were all cool. I'm pleased with the deal and the BRZ is awesome! Gratuitous pic of it at Mid Ohio Racetrack 60 minutes after buying it:

Service is excellent. I booked for an appointment for service and when I arrived the service noticed that I booked at the wrong location but he was still able to squeeze me in for service on the same day same time. The service was completed in less than two hours. Staff was friendly and helpful!

Kyle was great to work with. Made my trade in so easy and hassle free. Even came to my place to pick up the vehicle.

I called Byers Subaru to ask what they charge to replace the worn clutch on a 2012 Subaru WRX. They said I would need to bring it in for $194 diagnosis before they could even give me a quote for the repair. No other repair shop requires this. This approach means there's no chance they're getting my business.

SUMMARY: Byers Subaru Dublin tried to sell me an overpriced battery and repeatedly told me it was urgent that it be done immediately when it was not; they failed to tell me they had done an alignment check and that my front "toe" was off; and they told me it was impossible to check the differential fluid, but the inspection report they gave me said they checked it. I went to Byers Subaru Dublin for an oil change. I asked if their inspection included checking the differential fluid. The representative said no, it is a closed system that ... Read More

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Google - Sep 25, 2026

SUMMARY: Byers Subaru Dublin tried to sell me an overpriced battery and repeatedly told me it was urgent that it be done immediately when it was not; they failed to tell me they had done an alignment check and that my front "toe" was off; and they told me it was impossible to check the differential fluid, but the inspection report they gave me said they checked it. I went to Byers Subaru Dublin for an oil change. I asked if their inspection included checking the differential fluid. The representative said no, it is a closed system that cannot be "checked," but they could flush and change it for about $200 (which I declined), but the inspection report they handed me when I left said they had in fact checked the differential, transmission, and transfer case fluid and it was all fine. While waiting for my oil change, I received a text that said my battery failed inspection and needed to be replaced IMMEDIATELY for $425. There was no explanation, just some numbers that I didn't understand. I declined the service. After doing some research, I found out the numbers meant my battery was at 78.4% CCA, which is not great but not necessarily dire, especially because it's not winter here yet. I also found I can get a good replacement at Sam's Club for less than half the quoted price. The dealership sent me several emails over the next week or so reminding me how urgent it was to replace my battery. What they DID NOT tell me at any time was that my car also failed an alignment inspection. They didn't even tell me they had checked the alignment, and it is not noted on the report they gave me. The only way I found out was coming across it on CARFAX by chance (which I had access to from another source, not Byers). Their inspection report did address "wear pattern of tires" and did not note any problems, but now that I know what to look for, I can see how the tires are wearing unevenly because of the front "toe" being a little off.

I went to Byers Subaru after a recall of my AC condenser. I made the appointment and went in. They told me I would need to wait two hours because their technicians were busy. Once my AC was fixed, it worked well blowing cold air, but instead of draining underneath the car, it now drains in the passenger side foot well. When I contacted Byers about this, they told me I would need to pay them $194 for them to look at it, and if they deemed it their mistake, they would fix it and pay the $194 back. This issue only ... Read More

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Yelp - Sep 22, 2026

I went to Byers Subaru after a recall of my AC condenser. I made the appointment and went in. They told me I would need to wait two hours because their technicians were busy. Once my AC was fixed, it worked well blowing cold air, but instead of draining underneath the car, it now drains in the passenger side foot well. When I contacted Byers about this, they told me I would need to pay them $194 for them to look at it, and if they deemed it their mistake, they would fix it and pay the $194 back. This issue only occurred after the repair was made. Seems to me they offered to fix a legit issue for free, only for them to make a "mistake" that they can then charge for. So now I have puddles inside my car every time I use my AC.

Terrible experience. In 2021 I purchased my 2021 Subaru Forester brand new off the lot. Since that time I have regularly to the mile had my vehicle serviced here for all of it's needs. Since the time of my purchase I am barley at the 46k mile mark and my vehicle is only regularly used for school pick up and weekend grocery shopping. Recently I had my vehicle scheduled for an oil/filter change and for a brand new set of tires/alignment. No other issues or concerns. A few hours into the service I receive a phone call that I ... Read More

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Google - Sep 9, 2026

Terrible experience. In 2021 I purchased my 2021 Subaru Forester brand new off the lot. Since that time I have regularly to the mile had my vehicle serviced here for all of it's needs. Since the time of my purchase I am barley at the 46k mile mark and my vehicle is only regularly used for school pick up and weekend grocery shopping. Recently I had my vehicle scheduled for an oil/filter change and for a brand new set of tires/alignment. No other issues or concerns. A few hours into the service I receive a phone call that I need to replace my rear brakes and that they are measuring at a 3, the "worst" (as the technician stated) it can be. The front at a 4. Not only did I find this odd because I was having zero issues and did not hear any kind of noises to suggest they were in such bad condition but that it was going to be almost an additional $600. On top of the over a $1k I was already paying. I declined the offer since again I was experiencing no issues and wanted to save up for it. Upon picking up my vehicle and driving not 3 miles from the dealership I go to brake at a red light and "CONVENIENTLY" (as the supervisor Mike put it), my front brakes make an awful GRINDING noise, like a bag of rocks had been squeezed between my brake pads. Immediately I turned my vehicle around and took it right back to the dealership to let them know SOMETHING was wrong! My vehicle was not making this sound prior to my service. The service rep Brittany test drove my vehicle, heard it as well and stated that it was likely a piece of metal put in and bent incorrectly and was an easy fix. After waiting a few moments she stated that it sounded "a little better" but that the sound was still there and that I would need to replace my brakes or they could hold my car over the weekend and take everything back off to inspect it. After a reinspection and an escalation call to the supervisor I was told again now BOTH my front and rear brakes needed replaced and was given an original quote of $1300. The "slight" discount the supervisor Mike offered still had me paying close to $1k. After speaking to 4 different people and searching online I find out I'm totally being scammed! My rotors do not need to be replaced and to replace my brakes was only going to cast me about $60! I firmly believe that they were trying to trick and scare a young woman into paying this highway robbery of a price. Needless to say they have lost all future business of mine.

Very expensive oil change, receipt doesn’t show the charges, only the total. Not very well explained when you arrive for service. I will take it some where else the next time.

Austin was nice and easy going. Whole deal would’ve been perfect until the sales manager Greg came in. He is very arrogant and condescending; adding remarks that are simply not needed.

They will lie through their teeth, even if your car is under warranty. They will give you the runaround when you ask follow up questions and explain why their explanation is patently false. They will leave you in the waiting room when your car is ready instead of telling you it is done. Do not go here.

Had only rotated my tires at this location. Decided to rotate my tires at another location due to cheaper. 4 wheels stud was broken off due to over torqued lug nuts. Will not be coming here again.

Sales manager tried to gaslight me in thinking that I was extreme offroading in my Subaru wilderness because i had sand on my tires on a just bought certified 2024. Tried to get 4k for repairs off me instead of honoring warranties. If not for the logo on the front of the business i would think this was a straight up organized scam. NEVER GO HERE.

The service was fine, the price for tpms batteries was outrageous. won't come there again for anything other than dealer only recalls.

I was quite disappointed with the service. The diagnostic charges were not explained to me prior to the diagnostics being performed. I paid to have my ac recharged and there was no refrigerant in it when I got home. They later admitted that they had a miscommunication and the refrigerant was sucked back out. They left refrigerant dye all over my engine. Very unhappy with thid service. I am still waiting to hear back from them.

I like to periodically update this review to say: Take your business elsewhere. Their sales people suck. They will say anything to get you to sign. Their financing people will keep you there after close for HOURS. They wasted my time - don't let them waste yours. (Their service department is good, though - but their sales can piss off, as well as their "customer service") Second Subaru I ever bought will be the LAST one I ever buy.

Everyone was friendly and helpful, but the $5,000 plus estimate I received to replace all the engine seals came as quite a shock, considering they were replaced less than 80,000 miles ago when I had the oil consumption issue fixed under recall. Obviously, that warranty work was poorly done

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything ... Read More

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Edmunds - Jun 15, 2026

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything was fine. The explanation I received was that "there was too much air" when the technician checked the air filter during the morning service. Concerned about what had happened, I asked for a written report documenting the issue and the corrective action taken. My request was refused. Instead, I was told, "You are lucky I still have a technician here." That response was disappointing and unprofessional. Later, another service advisor—who happened to be the same advisor who handled my vehicle that morning—provided a completely different explanation. This time, I was told that the technician had not properly reinstalled the oil dipstick and had failed to tighten the oil cap. I find it hard to believe that such basic mistakes could occur during routine maintenance at a dealership service department. What concerns me even more is receiving conflicting explanations and being denied documentation about the incident. This experience has significantly reduced my confidence in the quality of the service provided.

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything ... Read More

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Google - Jun 15, 2026

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything was fine. The explanation I received was that "there was too much air" when the technician checked the air filter during the morning service. Concerned about what had happened, I asked for a written report documenting the issue and the corrective action taken. My request was refused. Instead, I was told, "You are lucky I still have a technician here." That response was disappointing and unprofessional. Later, another service advisor—who happened to be the same advisor who handled my vehicle that morning—provided a completely different explanation. This time, I was told that the technician had not properly reinstalled the oil dipstick and had failed to tighten the oil cap. I find it hard to believe that such basic mistakes could occur during routine maintenance at a dealership service department. What concerns me even more is receiving conflicting explanations and being denied documentation about the incident. This experience has significantly reduced my confidence in the quality of the service provided.

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything ... Read More

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Yelp - Jun 15, 2026

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything was fine. The explanation I received was that "there was too much air" when the technician checked the air filter during the morning service. Concerned about what had happened, I asked for a written report documenting the issue and the corrective action taken. My request was refused. Instead, I was told, "You are lucky I still have a technician here." That response was disappointing and unprofessional. Later, another service advisor--who happened to be the same advisor who handled my vehicle that morning--provided a completely different explanation. This time, I was told that the technician had not properly reinstalled the oil dipstick and had failed to tighten the oil cap. I find it hard to believe that such basic mistakes could occur during routine maintenance at a dealership service department. What concerns me even more is receiving conflicting explanations and being denied documentation about the incident. This experience has significantly reduced my confidence in the quality of the service provided.

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything ... Read More

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DealerRater - Jun 15, 2026

I selected a 1-star rating because it is the lowest rating available. I brought my vehicle in for its 6,000-mile/6-month service in the morning. After the service, I drove home, which is about five miles away, and everything seemed fine. Later that afternoon, while driving to a doctor's appointment about two miles from my home, multiple warning lights began flashing on and off, and the check engine light remained illuminated. I immediately called the service department and was instructed to bring the vehicle back. After returning to the dealership and waiting approximately 20 minutes, I was told that everything was fine. The explanation I received was that "there was too much air" when the technician checked the air filter during the morning service. Concerned about what had happened, I asked for a written report documenting the issue and the corrective action taken. My request was refused. Instead, I was told, "You are lucky I still have a technician here." That response was disappointing and unprofessional. Later, another service advisor—who happened to be the same advisor who handled my vehicle that morning—provided a completely different explanation. This time, I was told that the technician had not properly reinstalled the oil dipstick and had failed to tighten the oil cap. I find it hard to believe that such basic mistakes could occur during routine maintenance at a dealership service department. What concerns me even more is receiving conflicting explanations and being denied documentation about the incident. This experience has significantly reduced my confidence in the quality of the service provided.

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Doesn't return phone calls 😭

Dissatisfied with service duration. Went in for a flat tire repair in express...was given a time of one hour max...ended up taking over 2 hours...costing $60+. Should have gone to any tire shop for much quicker and cheaper service.

BEWARE: I scheduled a test drive for a used car with Jeremy. He even called to confirmed the test drive and assured me that would be the “perfect” time to come test drive the car since it was still being detailed. I arrived 10-15 minutes before my scheduled test drive time and was informed that someone walked in (without an appointment) only 15 minutes before I arrived and they were working out finances. Finally after 20 minutes of waiting around to see if SOMEONE ELSE was financed for the car that I BOOKED AN APPOINTMENT FOR, Jeremy informed me that the car ... Read More

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Google - May 4, 2026

BEWARE: I scheduled a test drive for a used car with Jeremy. He even called to confirmed the test drive and assured me that would be the “perfect” time to come test drive the car since it was still being detailed. I arrived 10-15 minutes before my scheduled test drive time and was informed that someone walked in (without an appointment) only 15 minutes before I arrived and they were working out finances. Finally after 20 minutes of waiting around to see if SOMEONE ELSE was financed for the car that I BOOKED AN APPOINTMENT FOR, Jeremy informed me that the car was sold. I understand their job is to sell cars. BUT if someone had an existing appointment to test drive the car, I personally think it is very unprofessional to sell the car right before someone with an appointment shows up. Not to mention, I confirmed my appointment via text the evening before, so they were aware I was showing up to purchase the vehicle today. I informed Jeremy that this was unprofessional and I unfortunately cannot do business with him. Our 1.5 hour drive was a total waste of time. If you are an out of towner, do not bother scheduling a time for a test drive. It’s not like it even matters. Jeremy did not acknowledge that this was in some way unprofessional and had no other things to say to us other than walking back into the building.

Left a message for the finance manager. He didn't call me, he called my HUSBAND! Rude and misogynistic! When we buy our new Subaru, it won't be there.

extremely terrible service. started off okay. ended horribly.. with the service guy being overly angry for no reason... and then when we got the car back it was burning oil out the exhaust so we took it to a Non-Dealer mechanic within 3 days.. and the new mechanic said it seems like it was an amateur that did the oil change because they overfilled the oil way over the max fill line... they just drained some of the oil in it fixed everything.... sad that the dealership, mechanic and service was so bad to the fact I had to take it ... Read More

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Google - Apr 28, 2026

extremely terrible service. started off okay. ended horribly.. with the service guy being overly angry for no reason... and then when we got the car back it was burning oil out the exhaust so we took it to a Non-Dealer mechanic within 3 days.. and the new mechanic said it seems like it was an amateur that did the oil change because they overfilled the oil way over the max fill line... they just drained some of the oil in it fixed everything.... sad that the dealership, mechanic and service was so bad to the fact I had to take it to a local mechanic to clean up after them.. worst is my girlfriend had such a horrible time with that angry service rep that she didn't even want me to go back there to report the problem..

Byers Subaru used cars had no other customer that Spring afternoon, but me. Financing chose to run a credit check before I moment to discuss my plan. All my personal info was hacked. You had my time I deserved yours.

Service was fine. Asked to look at a seatbelt that wasn’t buckling. They did not look at it. They told me they would and let me know the findings and there is a chance they couldn’t fix it. However did not get any feedback on the seatbelt.

I bought two Subaru Forresters from Byers Subaru, one at Byers Airport Subaru and one at Buers Dublin Subaru. Sales process was really good and I am satisfied. Not so with the Service Department. Whenever I have an repair at the service department I get recommendations for very expensive repairs that I do not need. I think this is a common dealership practice across all brands, but i do not like it.

I came into Byers Subaru to have a warranty issue resolved with my car purchased from Carvana. They made working with the warranty company so much more pleasant, and they went above and beyond to make sure my car was in good working order. The main issue was bluetooth/radio, and they even helped me find the proper cord to make sure the issue was completely resolved before I had to move out of town. I can't thank Sean and the team at Byers Subaru enough.

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Hi, I’m reaching out regarding a tire I ordered last week for my Subaru. I provided my credit card information at the time and was told the tire would arrive by Saturday, March 21, and that I would receive a call to schedule installation. I haven’t received a call, and after trying to reach someone today multiple times without a response, I’m unsure of the status of the order. I also don’t see a charge on my credit card, so I’m not sure whether the tire was actually ordered. Could someone please follow up with me ... Read More

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Google - Mar 9, 2026

Hi, I’m reaching out regarding a tire I ordered last week for my Subaru. I provided my credit card information at the time and was told the tire would arrive by Saturday, March 21, and that I would receive a call to schedule installation. I haven’t received a call, and after trying to reach someone today multiple times without a response, I’m unsure of the status of the order. I also don’t see a charge on my credit card, so I’m not sure whether the tire was actually ordered. Could someone please follow up with me as soon as possible to confirm whether the tire has been ordered and help me schedule the installation? I’d really appreciate the clarification. Thank you, Amber Tendam

I responded and ask that the alignment be done she was told it was done but not charged. Was it done ???!

I purchased a used, low mileage Cross Trek for my son. He hit a curb a blew out a tire. I out in the spare and brought the damaged tire in, so my son could drive to school the next morning. They refused to change the tire without bringing in the vehicle, so I went next door to a tire store and had a new tire installed. After putting the new tire on, his car started making a noise when reaching 50 MPH that sounded like a bad wheel bearing, which made sense considering he hit a curb hard enough to ... Read More

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DealerRater - Feb 14, 2026

I purchased a used, low mileage Cross Trek for my son. He hit a curb a blew out a tire. I out in the spare and brought the damaged tire in, so my son could drive to school the next morning. They refused to change the tire without bringing in the vehicle, so I went next door to a tire store and had a new tire installed. After putting the new tire on, his car started making a noise when reaching 50 MPH that sounded like a bad wheel bearing, which made sense considering he hit a curb hard enough to rupture a tire. I took the car into Byers Subaru Dublin to have them check the wheel bearing. After several hours they called and said the noise was probably from one tire being different than the other 3, and that the solution would be 4 new tires. The original 3 had less than 4k miles of wear, and the new tire had less than 50 miles of wear. I noted what had happened, and that all the symptoms were similar to a wheel bearing needing replaced. The service rep said that front wheel bearings don’t go bad, and because of the all wheel drive, having 4 new and matching tires would solve the problem. He also said the wheel was bent, and should be replaced. I then took the car into a tire shop and simply stated the car was making a weird noise. They quickly deduced that the wheel bearing was bad and recommended a quick replacement. I asked them to check the wear difference of the tires and also to check if the wheel in question was damaged. They stated that the wheel was not bent, and that the wear difference between the tires was minimal and likely not contributing any excess noise. They were able to fix the issue in a couple of hours for $600.00 after Byers was unable to even properly diagnose the problem over a course of 2 days. Not only did they try to upsell me 4 tires and a wheel, at a cost of over $2,000 they either were unable to diagnose the simple problem, or unwilling to address it. Either they don’t know what they’re doing or they are liars. I had asked them to check the wheel bearing multiple times, and they didn’t even bother. They were only interested in upselling me new tires and a wheel that I did not need. They also were totally fine letting my son drive around with a damaged wheel bearing, which is a serious safety concern. I own 2 cars purchased from Byers Dublin Subaru and will never do business with them again, as they are either grossly incompetent, or liars.

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All well at dealership. After, my Eyesight function stopped working. Don't know if a setting was tripped. Haven't had a chance to call.

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Part pricing was off initial quote, installation was incomplete, but fixed on return . Service personnel were friendly - just could have had some room for improvement.

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All around great experience. I would recommend Subaru Dublin to anyone. Thank you to Jose, for doing a great job!

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My service advisor has made good recommendations regarding my 'Mario Cart.' Was very happy with explanation of service and road hazard coverage on tires purchased a couple of services ago.

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Very happy with the services. Thanks all staff persons. You’re the best . Keep smiling please

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My buying experience was great. I love my Subaru Forrester. But I had a catastrophic issue with my engine, that was unexplainable, because maintenance had been done regularly. My car was still under warranty, but it took three months to get approved to fix it. I was disappointed that my calls were being ignored when I called the service department to inquire about the status of my car. After explaining my situation to a regional service manager, my car was approved to be repaired. The service manager from Byers was very kind and willing to make the situation right since ... Read More

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Google - Feb 5, 2026

My buying experience was great. I love my Subaru Forrester. But I had a catastrophic issue with my engine, that was unexplainable, because maintenance had been done regularly. My car was still under warranty, but it took three months to get approved to fix it. I was disappointed that my calls were being ignored when I called the service department to inquire about the status of my car. After explaining my situation to a regional service manager, my car was approved to be repaired. The service manager from Byers was very kind and willing to make the situation right since I had to wait for so long. My hope is that this was a one time bad experience with the service department.

Great experience. Would use again. Here are 10 additional words given to you as requested

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Superb service in every way: timely, professional, courteous, and in this particular case, most generous and unexpected, though certainly welcome!

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Excellent service experience. First time guest with older Outback and a/f oil temp light. Mike and his crew went above and beyond to held me out. I'm from out of town but if I lived nearby I would definitely make this my home dealer. Thanks and keep up the great work!

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Two "complaints" are (1) my $10 discount coupon arrived in the mail the day of my service AFTER my service. I mentioned that I normally had one of those but was charged full price. (2) When I got in my car after the service, the seat had been moved forward enough that getting in my car was uncomfortable. It wasn't moved so much that I noticed but I sure felt it.

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Staff was excellent Service was great and so was the staff Great xxxx job team

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Tire replacement went very well after a weather delay on the first appointment. Rescheduling toook place without a hitch and new tires are great to have, especially in winter weather driving.

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Customer service oriented. Fast and efficient. Very good communications. Seem to care about your vehicle. Well maintained and comfortable area to stay in while car is serviced.

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Clear communication, flexible, and responsive Maria was able to prompt in her communication, it was clear, and she was very helpful.

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Our 2017 Outback had serious recurrent appearance of all warning lights on; the phenomenon went on and off at random. Maria was wonderfully efficient in solving the problem. We are now back to normal.

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Easy transaction. Great communication. Best transaction I've had buying a car Would buy here again

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Very good Courteous professional and very helpful communication was very good timing was very good too

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Gave us a great deal. Found the car we wanted. Things went smoothly Like what

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Friendly and professional staff. Easy and fast service. Overall, great experience as a new customer. Maybe add communication of ongoing the process, like a text or web, that customers can see what’s happening and it notifies the process until the car is ready.

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From the time I made my first visit, I felt listened to and taken care of. Maddie answered all my questions patiently and was extremely well-versed in the Forester I was interested in.

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As during all my previous visits professional and timely. I will continue to service my car the dealership.

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He did an excellent job and worked with me and my extended warranty and helped me out greatly.

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Cheerful, professional appreciative service. Extensive 30,000 mile service in very efficient time. Thanks Byers Dublin Subaru!

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Grade A+. Zach in sales was excellent. Ross Koehler has n finance was also very good. Tavaris Carter was also helpful though I'll need his help more after I take delivery. All good.

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Great I'm a return customer. Thank you See ya next time O Thank you Thank you

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Great communication and service. I really like the text communication and ease of approving services.

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Bob Miller was a great sales rep to work with, and I never felt pushed to make my decision.

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Just got an oil change and tire rotation. Advertised rate was 120$ which seems a bit steep. Had a 30$ coupon that I used to get it to a more reasonable $90. Sat in the lobby waiting for an hour or so—got a message that there was a critical issue—it was just the cabin air filter. They wanted to replace it for 60$ so i told em not to bother—i can snap in a 5$ piece of paper as well as the next guy. But when I go to leave they wanted around $150. I had to have them put the coupon back ... Read More

Full review text opened.

Google - Jan 19, 2026

Just got an oil change and tire rotation. Advertised rate was 120$ which seems a bit steep. Had a 30$ coupon that I used to get it to a more reasonable $90. Sat in the lobby waiting for an hour or so—got a message that there was a critical issue—it was just the cabin air filter. They wanted to replace it for 60$ so i told em not to bother—i can snap in a 5$ piece of paper as well as the next guy. But when I go to leave they wanted around $150. I had to have them put the coupon back on and it came to 118 or so. I was done arguing so i just paid the total and escaped. Turns out they charged 5$ more for the tire rotation(5 wheels) and added a $15 “shop fee” with no explanation. Maybe that was to pay for the screwdriver they left in the glove box? The service was fine, but with the shadiness of the billing and overcharging, I will not trust them to service my vehicle again. I almost let it go, but I got several text reminders to leave a review.

Staff made sure I was safe and comfortable. On a walker. Helped me with doors and walker. Dedicated employees to superb service and providing information. Always look forward to my visit.

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Very professional and doing the job in a timely manner. Always nice to have a place to relax with snacks and drinks while waiting!!!

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I experienced concierge service first time and it was outstanding My Subie was picked up at work, good messaging and calls received and delivered back. Helpful, smiling employees

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Friendly. Willing to work with the customers. Clean. Just a great place Give great deals

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Prompt Courtious Quality Service and they're looking after your best interests. That is enough Today

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Renae was so extremely nice and made the leasing process seamless. The whole time we were there every interaction was great and we felt very cared for.

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Professional,, prompt, effective service while offering rental car, great refreshments, WiFi, private cubby to work while waiting

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