Customer Testimonials

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Google Dec 2, 2023

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Google Dec 2, 2023

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Google Dec 2, 2023

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DealerRater Dec 1, 2023

I was provided with the service quickly and it was a during one of their busiest days.

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Google Dec 1, 2023

Had a great experience picking out my new outback with the help of Aidan.

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Google Dec 1, 2023

Excellent, Thankyou!

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Google Dec 1, 2023

Got the brakes down here and it was not expensive, very reasonable. Great communication, smart shuttle service engaging Lyft, and surprising availability of same day appointments.

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Google Dec 1, 2023

Monte is the man!

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Google Dec 1, 2023

I had an issue with my gas cap. Their service dept is very efficient. The waiting area is nice too.

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DealerRater Nov 30, 2023

word word word word word word word word word word word Stip bothering me for these damned reviews word word word word word!!!!!

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Google Nov 30, 2023

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Google Nov 30, 2023

Everyone was so nice and helpful. Very quick service.

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Google Nov 30, 2023

Great experience every time. Quick service, great snacks and I can bring my dog.

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Google Nov 30, 2023

I love the service at Byers. Very nice and professional. Always do a great job and minimal wait. Thanks😁

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Google Nov 30, 2023

Always friendly, helpful and timely. Also a very nice facility if you are waiting!

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DealerRater Nov 30, 2023

Thorough as fast Provided good information and recommended best coupon. You've got enough words now.

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DealerRater Nov 30, 2023

fixed problem took 1-1/2 hours for slow tire leak fix the gal at service desk was great

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DealerRater Nov 30, 2023

Great staff. Confident with the service techs I would recommend Byers to family and friends

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Google Nov 29, 2023

Great!

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DealerRater Nov 29, 2023

They took care of what I scheduled to have done and investigated another issue I had and told me what the issue was and the additional cost that was involved and they took care of it while I was there.

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Google Nov 29, 2023

They were very friendly, prompt and got my service done in half the maximum estimated time! Afterwards I had a question and they get back to me quickly with an answer.

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Google Nov 29, 2023

Knowable friendly front staff, it took a little longer for the repair but it was during the holiday. They took the time to speak with me about the repairs and if I had any questions before I paid the bill, good customer service.

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Google Nov 29, 2023

Great service and diagnostics! They provided videos of their findings so I could understand what my cars issue was. It was a painless process.

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Google Nov 29, 2023

Very friendly...have been a fan of this dealership since 1999

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DealerRater Nov 29, 2023

Teresa was great and really helpful. Finance took a long time. I love my new Subaru

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Google Nov 28, 2023

I had an excellent experience at Byers Dublin Subaru. My car was due for new brakes, new tires and some routine maintenance, therefore it was in the shop for a few days. Byers offered to pick up my car, which was very kind, but I opted to drop it off. This location is beautiful, well kept and the staff were so helpful and friendly. Once determining the services needed, Byers walked me through each service in detail to ensure I understood what was being done. To top it all off, they made sure I had transportation while my car was ...

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Google Nov 28, 2023

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DealerRater Nov 28, 2023

Express needs to be under 1 hour. I have no further comments. Please stop the survey.

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Google Nov 28, 2023

Purchasing experience was very good. Low stress. Maintenance is up to par, though I don't see them very often with long service intervals on these cars.

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DealerRater Nov 28, 2023

Byers Subaru Dublin is a great dealership to work with. We have worked with the same sales rep for our past three cars. Obviously we feel we are getting good service or we would not return. Byers provides clear understanding in what products you are getting and they work well with customers in pricing---we have found that everything is in the open.

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Google Nov 28, 2023

The guy was super nice and informative!

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Google Nov 27, 2023

Had slow tire leak. Service found large nail. fixed leak.

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Google Nov 27, 2023

I purchased a pre-owned Subaru Outback from Byers Dublin and it was a great experience. I found the car online and decided to drop by to look at it as I was passing through Columbus on a road trip for the holidays. The salespeople were extremely welcoming but not pushy and the used car I looked at was accurately represented online - no surprise damage/issues and the price was the same. The price was pretty fair for the market and fell in the Kelly Blue Book range. Austin, Will, and the other employees were able to answer ALL of ...

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Google Nov 27, 2023

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DealerRater Nov 27, 2023

Friendly service and waiting area is comfortable and well stocked with refreshments. Express service allows a short time frame for the customer wait.

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DealerRater Nov 27, 2023

Excellent I was able to get above and beyond service with Monte. He was very responsive to me

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Google Nov 27, 2023

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DealerRater Nov 26, 2023

Friendly and knowledgeable people were ready to check on the problem with my car. The receptionist showed me the picture of the damage inflicted by previous personnel in the oil change place that I had patronized due to its being closer. I will never go to them again!

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DealerRater Nov 26, 2023

Explains things well Takes good care of customers and that is all part of good service

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Google Nov 26, 2023

Knowledgeable salesperson, easy financing, faster process than I expected! They also had a well stocked inventory- had just what I was looking for. I didn’t feel pressured in the least

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DealerRater Nov 26, 2023

Ann Hill in the Service Department is excellent and so very helpful! Wonderful to have a very knowledgeable woman on your staff.

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Google Nov 26, 2023

I was met by the service representative at my car. We discussed what service I need for my Forrester. I waited in the waiting area and enjoyed my book. The service writer came to me when the car was finished. The service and safety check was explained in detail. In stead of going to the cashier, the service writer took my payment and had me on my way.

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Google Nov 25, 2023

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Google Nov 25, 2023

Really nice used car sales man and very helpful

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DealerRater Nov 25, 2023

Everyone was very nice and helpful! Friendly staff coming in to pick up my car.

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DealerRater Nov 25, 2023

Just purchased my second car from Byers Subaru. Very happy with the way I was treated and one of the better purchase experiences anyone could have at a car dealership.

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DealerRater Nov 25, 2023

Quick in / out for a simple oil change service. Check in and checkout in eventful.

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DealerRater Nov 25, 2023

Labor cost is a bit costly, except that all other services are excellent. thanks a lot for your service.

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Google Nov 25, 2023

Everyone was super friendly and not pushy at all. Teresa is amazing!!

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Google Nov 25, 2023

Byers Dublin Subaru made me feel comfortable and important as a customer. They did all they could to get me in the vehicle I wanted, no matter how hard it took! I was so thankful!

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Google Nov 25, 2023

Always a nice place to spend an hour (or less) for a Subaru oil change!

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Google Nov 25, 2023

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DealerRater Nov 24, 2023

Service was as long as expected, even on a day that would have been busy due to people preparing for holiday travels. They also found time to squeeze my Forester in that day for getting rear brakes replaced, which was an unanticipated service.

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DealerRater Nov 24, 2023

I was due for service, recall, and some car issues. Most problems were resolved and coupons were applied to keep costs. The service center was pleasant to work in and people were kind.

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Google Nov 24, 2023

Friendly staff

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Google Nov 24, 2023

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Google Nov 24, 2023

Had issue from possible previous service. Issue was dealt with promptly within one hour of calling. My auto was picked up and a loaner was delivered. Was updated on issue. Appreciate good service.

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DealerRater Nov 23, 2023

Had to wash my car several times before getting it right. Overall, good service but most likely I might try another dealership. Salesman was very helpful with my questions and service rep great but took a lot of time with the final details.

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Google Nov 23, 2023

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Google Nov 23, 2023

I was very nervous starting the whole buy a new process and didn’t know what to expect . I couldn’t have been more pleasantly surprised!! The team at Buyers Dublin, Teresa Hoffman went out of her way to make thing easy for me, really treated me like family and Jessie Scott made the contract signing painless ! I am grateful to them both ! AND I LOVE MY NEW CAR ❤️ Thank you Suburu !!

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Google Nov 23, 2023

Would prefer they don't leave their water bottles in my car after service. Other than that all was OK.

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Google Nov 23, 2023

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Google Nov 23, 2023

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DealerRater Nov 23, 2023

Responsive Focus on the details like washing the cars Little things make a difference People expect a lot and Subaru is becoming a luxury brand. Don’t forget that

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DealerRater Nov 22, 2023

Easy to get in, pleasant interactions, reasonably quick service, clear explanation. I'll be back again.

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Google Nov 22, 2023

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Google Nov 22, 2023

Very polite, professional and quick. Experience was great!

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DealerRater Nov 21, 2023

Wait time could be improved for express. Overall good service. No additional words to say

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Google Nov 21, 2023

Purchasing my new Forester was a smooth operation, from when I first walked in and met Renae, made my decision a few meetings later, and then put a hold on a new Forester for when it would arrive at Byers Subaru Dublin. Since I purchased it, I stopped by and Renae gave me gracious time to review (again) some of the features. I love my new car, and the support I have received from the dealership has been wonderful and appreciated!

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Google Nov 21, 2023

22²²2

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Google Nov 21, 2023

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Google Nov 20, 2023

Just bought a 2015 Nissan murano and had to take to service after 3 days but service has been good as they are replacing transmission their cost. Austin in Subaru pre owned was wonderful. Only little glitch was in communications with the service department but we got that worked out. Nice dealership

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Google Nov 20, 2023

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Google Nov 20, 2023

Always friendly.

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Google Nov 20, 2023

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DealerRater Nov 19, 2023

It's a great feeling to have a dealer that is as trustworthy as Byers. We've purchased 4 or 5 new cars from Byers and will likely continue to do so in the future. The waiting room is comfortable.

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DealerRater Nov 19, 2023

Welcoming staff, was made to fell welcome when we entered the showroom. Brandon was more then helpful and answered all questions.

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Google Nov 19, 2023

My service advisor always make my stay and journey at Byers Dublin very enjoyable. The new service building is very spacious and clean with self serving refreshments customers. I will highly recommend Byers Dublin.

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Google Nov 19, 2023

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Google Nov 19, 2023

Good service. Staff were great.

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DealerRater Nov 19, 2023

Did not have to wait in line to get oil changed and tires rotated. Service did not take very long. Waiting room accommodations were comfortable.

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Google Nov 19, 2023

Easily accessible, professionally performed in a timely manner.

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Google Nov 18, 2023

Friendly staff and fair pricing for professional service

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Google Nov 18, 2023

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Google Nov 18, 2023

Service was fantastic and the staff was courteous! Love Subaru!!

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Google Nov 18, 2023

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DealerRater Nov 18, 2023

Way too expensive! It’s sad that you have to pay so much for labor to get trusted dealership work. I literally save lives as a nurse and I don’t make near what you charge for labor.

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Google Nov 18, 2023

Great service!

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Google Nov 18, 2023

Excellent well organized service. Fast, professional, polite.

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Google Nov 18, 2023

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Google Nov 18, 2023

Thank you Brandon Jackson for your professionalism, customer service, and knowledge with our purchase.

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Google Nov 18, 2023

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Google Nov 18, 2023

Friendly staff there.

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Google Nov 18, 2023

Brought my Subie in for it's second maintenance. I dropped it off and went to do some other errands. When I came back the car was done. PLUS SUBIE WAS ALL CLEAN AND SHINY IT LOOKED JUST LIKE IT DID WHEN i FIRST PURCHASED IT. THANKS Byers Subaru of Dublin for a Great service experience and a great looking sqeaky CLEAN Subie!!!

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Google Nov 18, 2023

Over a month’s time I purchased a Forester that I love. Renae Sara Marcum was the best salesperson ever! She did not rush me, and had patience as I figured out what car I wanted. She made the experience fun and painless. Her team assisted with purchase papers, follow up, and even information about selling my old car. Thank you Renae and Byers Dublin!

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Google Nov 18, 2023

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DealerRater Nov 18, 2023

My experience Byers Subaru has always been very good. The staff and service is very professional and very concerned about customer satisfaction.

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DealerRater Nov 17, 2023

Our salesperson, Renae Marcum, was great. She provided very helpful guidance, went out of her way to respond to every question, and alerted us to new promotions up to the date of delivery of the car. Outstanding! Everyone we dealt with, from John the sales manager, finance, etc. was very helpful, providing guidance and honest opinions even if it did not benefit them. Very happy with the dealership and everyone we worked with. It was a very positive experience.

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Google Nov 17, 2023

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DealerRater Nov 17, 2023

Service is friendly and efficient. Issues with the car are explained in detail along with options.

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