Service Process For Success


  • Call or Text Sales: (855) 254-5206
         
Byers Dublin Subaru... practices a process that we believe facilitates our goals of providing excellent running Subaru vehicles, More-than-Expected Service and Happy Customers..
Below you will find a description of that process. We value your response and feedback.
Please feel free to contact us at any time.
 
 
Mark Haag - Byers Dublin Subaru Service Manager

TECHNICIAN RESPONSIBILITY
  • Read and Understand Customer Concern or Comments
  • Cover Seats With Plastic, Put Down Floormats
  • Pull File For History If Necessary
  • Test Drive
  • Diagnose Concern
  • Perform and Fill Out Inspection Form
  • Report Finding to Service Consultant
  • Perform Repair Based Upon Customer Agreement
  • Test Drive Vehicle To Verify Repairs
  • Turn Keys and Repair Order Back To The Service Consultant

Service Consultant Responsibility 

  • Welcome Customer To The Facility
  • Make Sure Best Contact Information Is On File
  • Listen To Customer Concern And Document
  • Get Authorization For Repairs In Timely Manner
  • Keep Technician Informed At All Times
  • Get All Work Authorized / Never Go Over Estimate On Final Invoice
  • Call Customer When Work Is Complete If Requested

Pick Up Delivery

  • Make Sure Keys Are Back In Office
  • Make Sure Paperwork Is In Office
  • Perform Description Of Services To Customer - *In Person or On Phone
  • Make Sure Location Of Vehicle Is Clear For Customer
  • Make Sure Customer Is Followed Up With To Confirm                     "Truly Extraordinary"  Service Has Been Accomplished

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BYERS DUBLIN SUBARU SERVICE MENU

For more information about recommended service intervals and mileage service packages as well as specific maintenance or repair options for your vehicle, see our SUBARU SERVICE MENU.

Byers Dublin Subaru is conveniently located at 2455 Billingsley Rd. in Columbus,Ohio.  Our service center maintains and repairs vehicles from all over the region, and we have many satisfied customers - not only the Columbus area, but also from Newark, Mansfield, Delaware, Plain City and more.


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